It’s always seemed to me that this is something many a librarian I’ve met has in spades, yet I seem to lack. I’ve noticed especially of late that when I’m teaching or talking about something that I just don’t believe in (let’s say for example, a web resource that honestly doesn’t work as smoothly as it should) that I can’t convay the same level of enthusiasm or belief that others can. Is this a question of personal ethics – I know I’m trying to tell people a resource is great when at heart I don’t believe it myself?
I started out in sales, and there I certainly sold people things that I didn’t personally think were the greatest thing ever but I could sell them on them all the same. I don’t feel it’s the same when it comes to information resources – they either work well or they work badly (or not at all). It’s damned near impossible to sell the punters on things that are fracked up or fubar in the same way. I lack the belief in them. I lack the conviction.
Is there a solution to this lack of faith? Lobbying for better resources? Refusing to train users in substandard products? Or should we just tow the party line, keep calm and carry on? I’d love a straight answer to that one.